Customer Service

Before I get started on my venting... let me just say customer service just seems to not be the same as it used to, although was it really ever that good?

I have been wanting to blog about different incidences that have happened over the past few weeks. But then I thought nah, I won't. Well last night tipped me over the edge. So here I go.

A few weeks ago when we found out our closing date on our house we went and bought all new appliances. This included new washer, dryer, refridgerator, range, microwave, dishwasher. I think that about covers it. So as you can tell by my list we made a somewhat large purchase in my eyes.

The first place we went was Conn's. We went in on a Friday night "bought" everything, or so we thought. Scheduled a delivery date for all the appliances. I get a call on the following Monday evening from the sales rep, he just wanted to make sure the delivery date was correct. Which I hung up the phone and told Phil that was a very odd call, as if I didn't make it clear on Friday night what date I wanted my things delivered. So I blew it off.

Next day we are at the park swinging. I get a call from the same sales rep, he informs me that I am going to need to come in and re-pick out my fridge, washer, and my dryer. I am like WHAT? He says "yes mam, we work on a first come first serve basis." I said yeah I would think that is how it should be, which means that by me purchasing these things this past Friday puts me first. He informs me that over the weekend it just so happens everyone wanted to buy the same things that we did on Friday. I laugh, I am like are you kidding me? This is ridiculous. Mind you he works on commission. So he should have really thought this through before calling me. I tell him to cancel EVERYTHING. I had already spent 2 hours in there on a Friday night picking out everything that we wanted. I was not going to come back and "re-pick" everything. So of course he is very upset because he isn't going to get paid now. I don't feel bad.

So then, the next Friday is moving day. I called on that same Tuesday that I was talking about and reserved a UHAUL. This largest one there is. I asked several times "so the truck will be there at a.m. I don't want to have any issues when I get there. Yes mam it will be here. Ok- so I hang up thinking I have one more thing done!!

Then Friday morning comes along, we get up early and go to pick up the truck. As we are pulling in, I tell Phil I don't see the large truck, all that is there are small trucks. So I am already ticked before ever going in. He tells me that is the only truck there is. I am asking him WHY and al sorts of other questions why Phil is just standing there watching me yell at this man. Then Phil informs me, "he doesn't think he even understands a word that I am saying." So the clerk calls another UHAUL place down the road to see if they have the large truck, they do supposedly. So we go, get a truck, stlll not the one they promised over the phone. But at that point I don't care!!

What is the point in making reservations for something?

Now on to the next thing.....

We went to Lowes the day after we moved in. We purchased all the same items I mentioned earlier. Except thiis time all the items were not in stock. So delivery times have been scattered for these items. We paid to have someone install our dishwasher, but thought we (meaning Phil & Terry) can hook up the gas range.





See a pattern?









Oh wait it stops here...



I got a call from Lowes last Thursday telling me that my range was in and that it would be delivered on Monday sometime.

So I get a call at 7 a.m. Monday morning, which I already thought was a little unprofessional. They should have been able to tell me the 2 hour time frame window before the day of. But whatever....

So they ring the door bell at around 9 a.m. He says I have a range here for ya, I said ok are ya'll going to take this other one and haul it off. (since I was informed that they would) "No mam we can't do that" REALLY ok.

"Do you want me to just put this one in your garage..... SURE since I have no other choice!!!"

I thought about calling and complaining, but then I thought where would it get me? Nowhere.

So I schedule a time for Terry to come out and help Phil switch them out. Last night they changed them out.

After having gone to home depot to buy a few things that they needed, spending their time and evening putting this new range in.... I come out from putting Payton to bed, excited to see my new range...

And I see this...........






I get a little closer and say "this isn't even the right one!!!!!!!!!!!!!

I couldn't believe it. So I call Lowes, we won't even get into all that I said. They are going to take care of it for us and bring the new one and install it for free. But----- we have to wait till they find our range. She has no clue where it is and how they delivered us a Whirlpool.

Thanks for listening... I think this is the longest blog I have ever typed!! HaHa! Hope it all makes sense!